Privacy Policy

1. Introduction

This website collects and processes user data in accordance with GDPR and UK GDPR regulations. By using this site or submitting a form, users agree to the terms outlined in this Privacy Policy.

2. What Data Is Collected

We may collect the following data through forms or website usage:

  • Full name
  • Email address
  • Phone number
  • City where the property is located
  • Whether the property has an HMO license
  • Number of rooms
  • Preferred method of contact (email or phone)
  • Message content submitted via contact form
  • Website usage data (via cookies or analytics)

3. Purpose of Collection

Data is collected for the following purposes:

  • To respond to enquiries and provide customer service
  • To send marketing emails (if the user has opted in)
  • To maintain communication with clients and leads

4. Legal Basis for Processing

  • Consent: Given through form checkbox and newsletter signup
  • Legitimate Interest: When contacting existing customers

5. Data Retention Policy

  • Personal data is retained only as long as needed for communication or marketing.
  • If a user unsubscribes, their data is marked as inactive.
  • Users may request complete deletion (right to be forgotten) at any time.

6. Data Sharing

  • Data is not sold or shared with third parties.
  • We use trusted services like Brevo (Sendinblue) for email communications.
  • Some data may be processed outside the UK/EEA with proper GDPR safeguards in place.

7.User Rights

Users have the right to:

  • Access, correct, or delete their personal data
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

8. Unsubscribe Policy

9. Right to Be Forgotten

10. Cookies and Tracking

  • We use cookies to improve the site and collect anonymous analytics.
  • Non-essential cookies (e.g., analytics, marketing) are used only with user consent.
  • Consent can be managed via the cookie banner.

11. Contact Information

  • For privacy-related concerns, contact us at:
    info@premium-rooms.co.uk
    The data controller is the website owner of premium-rooms.co.uk


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